Customer / employees

Bring both customer and employees together to test conflicts and develop solutions.

Reinforce a customer centric culture through employee roadshows to:

  • Bring together staff in a highly dynamic and energetic environment
  • Mixture of sub-group tasks and large group discussions
  • Use stimulus from the research to help the discussion, ideas and best in class service scenarios

Explore conflicts and create resolutions through employee customer role plays in order to:

  • Test customer scenarios with front line staff
  • Resolve and work through potential customer conflicts
  • Create customer resolutions and bring best in class scenarios to life

To have a look at our work, click here.